Terms and conditions

General conditions

Please take the time to read and understand the conditions of booking, detailed below prior to booking your tour with Visit GoodPlace d.o.o. We strongly recommend that you also read all the details set out on the web page relating to your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.

Language

Visit Goodplace d.o.o. provides tour materials, briefing, and tour guiding in English. The use of other languages is not guaranteed.

Agreement

The terms and conditions set forth in this agreement constitute the entire understanding and agreement between you the trip ‘Participant’ and Visit GoodPlace d.o.o. with respect to any and all bookings, tours and transactions made with Visit GoodPlace d.o.o.

By submitting a booking form online, you accept all of the terms in this agreement and allow us to perform services on your behalf. All persons named in this booking (‘Participants’) are subject to this agreement. By submitting your booking form online you affirm that you have made all other Participants listed in the booking aware of these terms – regardless of how final payment is made – and that all Participants accept these terms.

Validity

Dates, itineraries and prices are valid from December 1st, 2023 until 30th November 2024. Beyond 30 November 2024 dates, itineraries and prices are indicative only.

Booking information and payment conditions

Prices are listed in Euros (€). Prices are guaranteed independently of exchange rate variations.

You are required to pay a non-refundable deposit of 25% of the cost of your chosen trip at the time of booking.

Balance payment is required 30 days before the tour starts.

If your booking is made within 30 days of the departure date or less, the full amount is payable at the time of booking. Prices quoted are valid per person and based on “double/ twin shared” accommodation. A supplement is to be charged for single room occupancy to solo travelers when they take a room alone.

Payment can be made: by credit or debit card (Mastercard / Eurocard, Visa or American Express), PayPal or bank draft. Please note that additional cost apply when paying by credit or debit card or PayPal. The costs are currently 4% of the whole amount and due to change with changes in the PayPal policies without prior notice.

Acceptance of booking and final payments

To guarantee a departure for pre-scheduled dates (guided or self-guided tours) we normally require 4 paying passengers. In case of fewer passengers Visit GoodPlace will offer a self-guided tour at modified price depending on the number of participants. If participants do not agree to take a self-guided tour, Visit GoodPlace will refund their deposit and payments in full, which will constitute the full settlement. Visit GoodPlace is not liable for any additional costs or losses incurred by the participant due to the cancellation of the guided tour due to lack of participants. This includes, but is not limited to, the cost of pre-paid airline tickets, hotel reservations and car rentals. Situations beyond our control may arise which make it necessary for us to reschedule or cancel a tour, change itineraries or make substitutions regarding hotels, cities, guides and other travel arrangements. We do not assume responsibility or liability for any resulting losses, expenses or inconvenience to the participant. Visit GoodPlace is not required to make refunds once the tour commences, regardless of the reason for the participant’s inability to complete his tour.

Cancellation & refund policy

Any cancellation or amendment request must be sent to us in writing, by email, and will take effect on the day we receive it. Proof of posting is not proof of receipt; therefore you are advised to also confirm all changes to us by email. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met.

In case of a customer canceling his/her booking after confirmation, Visit Goodplace d.o.o. reserves the right to withhold the tour charge as follows:

A client is entitled to a refund if the cancellation is due to the following: sickness, accidental injury or death of the customer, the customer’s traveling companion, or an immediate family member of the customer or traveling companion. The claim must be substantiated by a signed letter from a physician on their letterhead.

If you leave, or have to be removed from a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. There are no exceptions to this cancellation policy, including for reasons related to weather, terrorism, civil strife, family or medical emergencies, or any other circumstances beyond our control.

Visit Goodplace d.o.o. may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternative departure date or receive a full refund.

In circumstances where cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable expenses and non-refundable deposit paid. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including, but not limited to, visas, vaccinations, travel insurance excess, or non-refundable flights, train or bus tickets, etc.

We strongly advise you to purchase trip cancellation insurance as well as health and accident insurance.

Booking amendments

Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Visit GoodPlace d.o.o.

If you wish to transfer from one trip to another you must notify us at least 30 days prior to the proposed departure date. A fee of 100€ per person per change will apply. If you notify us less than 30 days prior to the proposed departure date the refund policy applicable to cancellations will apply (see chart). No amendments are permitted to your booking within 14 days of departure.

Acceptance of risk and responsibilities as a tour Participant

You acknowledge that the nature of a trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary will work or not. However, it is also your own responsibility to acquaint yourself with all possible relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you assume the personal risks associated with such travel.

You also acknowledge and clearly understand that during the course of the trip certain risks and dangers may occur, including but not limited to the hazards of traveling in mountainous regions. You agree to assume all risks associated with the journey and agree that no liability will be attached to Visit GoodPlace d.o.o. or to any member of the tour group in respect of death, personal injury, illness or delay of the passenger, or for any loss of or damage to the property of the passenger during the course of the trip, howsoever caused. Visit GoodPlace d.o.o. reserves the right to decline, to accept, or to retain any person as a member of any party at any time.

Indemnification

You agree to indemnify (meaning to defend and to pay or reimburse) Visit GoodPlace d.o.o. against any claim by anyone arising in whole or in part from an injury or other loss suffered or caused by you in connection with your participation in a Visit GoodPlace d.o.o. tour.

Limitation of liability

Visit GoodPlace d.o.o. acts only as an intermediary for certain independent suppliers that provide lodging, meals, transportation, and other activities or goods and services connected with your tour (‘Supplier’ or ‘Suppliers’). You acknowledge that you are aware and clearly understand that these Suppliers are independent contractors, are not managed by Visit GoodPlace d.o.o. and are not agents or employees of Visit GoodPlace d.o.o. A Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country. Visit GoodPlace d.o.o. will not provide any refund for a supplier’s delay, cancellation, overbooking, or strike.

Visit GoodPlace d.o.o. shall not be held responsible for any damages caused by the total or partial failure to carry out the contract if such failure is due to the theft of bicycles, or injury as a result of cycling or other activities either on- or off-road, and in particular, injuries as a result of either inadequately maintained and services personal equipment, or failure to wear the correct safety equipment, most notably cycle helmets.

Please let us know about any special dietary requirements. We notify all accommodation and food providers included in the tour about your dietary requirements in advance. Please notify the relevant service providers about your dietary requirements in person as well, and make sure food and beverage comply with your requirements. Visit Goodplace d.o.o. is not responsible for the content of the meals served or any consequences that might appear in connection with food and beverage on the tour.

Force Majeure

Visit GoodPlace d.o.o. will not be deemed in breach of this agreement or otherwise liable to you, by reason of delay in performance or non-performance of any obligations under this agreement to the extent that any such delay or non-performance is due to any Force Majeure. ‘Force Majeure’ means any circumstances beyond the reasonable control of VGP, including terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil, disturbance, labor strikes, requisition, sickness, quarantine, government intervention, weather conditions, and unforeseen circumstances.

If Visit GoodPlace d.o.o. and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and in their sole discretion, cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once Visit GoodPlace d.o.o. has investigated the prevailing situation, as it deems fit, it shall remain in Visit GoodPlace d.o.o. sole and absolute discretion whether to proceed with the tour.

Age

Minimum age: Is determined by our General Policy. For the majority of our trips, the minimum age is 18 years. In exceptional circumstances and family trips, we may allow children between 12 and 18 years old, accompanied by a responsible adult, to join one of our tours. This decision will be at the discretion of Visit GoodPlace d.o.o.

Maximum age: Is determined by our General Policy. For the majority of our trips, we have no upper age limit though we remind you that our trips can be physically demanding and a Self- Assessment form is required for all clients 75 years and over.

Travel insurance

Tour price does not include any travel insurance.

We strongly advise you to purchase trip cancellation insurance as well as health and accident insurance. We recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.

Passport and visas

You are responsible for ensuring that all necessary travel documents are valid, effective and in your possession, for the entire tour. Passports are required for traveling abroad and should be valid for at least six months after your date of return. We suggest that you apply for or renew a passport early enough. Other required documents may include visas, permits, and vaccination certificates. You assume complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements. You are also solely responsible for any adverse consequences resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage and special equipment, in good faith as a courtesy to you, we are not responsible for any errors or omissions as to the information provided.

Flexibility

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

Change of itinerary

While we strive to operate all trips as described, we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.

After departure: We reserve the right to change an itinerary after departure as a result of weather, local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you: please refer to the Trip Notes for your trip for details of Emergency Funds which you agree to carry, to be used in such instances.

Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries such as visas, vaccinations or non-refundable flights.

In case of unforeseen events that require additional services not included in the tour price, you are responsible to cover the costs of such services. The payment must be completed before the tour ends, preferably on the spot. The costs of additional unforeseen services are calculated as follows: Transfer: 1 EUR per km Assistant escort: 20 EUR per hour

Authority on tour

Our group trips are run by a Visit GoodPlace d.o.o. guide. The decision of the guide is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a guide, or interfere with the well-being of the group, the guide may order you to leave the trip immediately, with no right of refund. In such a circumstance, where a traveler is removed from the trip, Visit GoodPlace d.o.o. accepts no responsibility for their transfer back to the tour end point or any costs incurred therein. Any transport arranged for the traveler in question will be at the sole discretion of Visit GoodPlace d.o.o.

We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

Errors and omissions

Although we have made a concerted attempt to verify the accuracy of statements made in our trip documentation including brochure, website and trip brochure we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur.

Complaint procedure

If you have a complaint during your tour, you must promptly notify Visit GoodPlace d.o.o. or your tour leader of the problem so that they can attempt to remedy the situation. Failure to do so while you are on tour will extinguish or reduce your ability to claim compensation from Visit GoodPlace d.o.o. Further, if you attempt to address the problem on your own without using this notice procedure, you assume responsibility of added costs you may incur and forfeit any potential refunds.

If you are not satisfied after using this notice procedure, you must submit your complaint in writing to Visit GoodPlace d.o.o. within 14 days of the tour’s end date. Visit GoodPlace d.o.o. will not accept liability for claims received after this period.

Tour start date

It is your responsibility to be ready to embark on the tour as specified in the itinerary. Visit GoodPlace d.o.o. is not responsible for any losses due to canceled or missed flights, changed flight itineraries, late arrivals, or early departures. Our responsibilities do not commence until the appointed time at the designated meeting point.

Image release

You agree that Visit GoodPlace d.o.o. may use, re-use and reproduce any images, photos, or videos that you send to us, or that are taken by our guides and/or other Participants of you individually or in a group, in any medium, including but not limited to print, electronic media or internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. If you do not want us to use any images of you that are taken by us or other Participants during the tour, you must inform us or your tour leader in writing at the start of the tour.

Privacy policy

Visit GoodPlace d.o.o. respects and safeguards your privacy. During the business process, we shall use the information necessary to carry out the booking as well as the information related to your travel. The information that will be used is that provided by you of your own free will. We pledge that we shall not sell, announce or disclose this information to third parties. In order to provide special services, we may cooperate with a third party. A third party will only have access to names and other contact details necessary to provide the requested services only when the customer registers for these services. A third party is not allowed to use personal information except for the purpose of providing the requested services.

Updating of terms and conditions

Visit GoodPlace d.o.o. reserves the right to update and/or alter these terms and conditions at any time. It is your responsibility to be familiar with these terms and conditions. The latest terms and conditions can be found on the following web address www.visit-goodplace.com/terms-and-conditions

Applicable law

The laws of Slovenia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of Slovenia.

Registered address

Visit GoodPlace d.o.o., Rimska cesta 2b, 1000 Ljubljana, Slovenia.